Privacy Policy

1. Introduction

This privacy policy explains how [Apax Tech (Pty) Ltd / registered entity name] (“Apax”, “we”, “us” or “our”) collects, uses, shares and protects your personal information when you visit our website, engage our services or otherwise interact with us. We are committed to handling your personal information responsibly and in line with the Protection of Personal Information Act, 2013 (POPIA) in South Africa and, where applicable, the UK General Data Protection Regulation (UK GDPR).

2. Who we are

Apax is an HR technology and transformation partner. We help growing organisations modernise their people operations through advisory, change management and application managed services.

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For any privacy queries, you can contact our Information Officer using the details in section 18.

3. Scope of this policy

This policy applies to personal information we process about visitors to our website, prospective and current clients, contacts at partner and supplier organisations, and individuals who contact us or subscribe to our communications. It does not apply to third-party websites we may link to.

4. Information we collect

Depending on how you interact with us, we may collect:

•  Identity and contact details: name, job title, employer, email address and telephone number.

•  Business information: company name, size, industry, and details of your enquiry or requirements.

•  Communications: the content of the messages, emails and enquiries you send us.

•  Website and technical data: IP address, browser and device information, and pages visited, collected through cookies and similar technologies.

•  Marketing preferences: your choices about receiving communications from us.

We do not seek to collect special categories of personal information through our website. Please do not send us sensitive personal information unless we specifically request it.

5. How we collect your information

We collect information directly from you, for example when you complete a form, request a demo or discovery session, email us or engage our services. We collect some information automatically through cookies and analytics when you use our website. We may also receive information from third parties, such as our partners, referrals or publicly available sources, where lawful.

6. Why we process your information

We process personal information to respond to your enquiries and requests, provide and manage our services, communicate with you about our services and relevant insights, improve our website and offering, and meet our legal and regulatory obligations.

Under POPIA and the UK GDPR, we rely on the following grounds: your consent; the performance of a contract with you; our legitimate interests in operating and growing our business, balanced against your rights; and compliance with our legal obligations.

7. Cookies and similar technologies

Our website uses cookies and similar technologies to function correctly, remember your preferences and understand how the site is used. You can control cookies through your browser settings. Disabling some cookies may affect how the website works. 

8. How we share your information

We do not sell your personal information. We may share it with service providers who support our operations, such as website hosting, email delivery and analytics providers; our professional advisers; and regulators or authorities where required by law. We require anyone who processes personal information on our behalf to protect it and to use it only for the purposes we specify.

9. International transfers

As we operate in South Africa and the United Kingdom, and use service providers who may be located in other countries, your personal information may be transferred across borders. Where we do so, we take reasonable steps to ensure it is protected in line with POPIA and, where applicable, the UK GDPR.

10. How long we keep your information

We keep personal information only for as long as necessary for the purposes set out in this policy, to meet our legal and contractual obligations, and to resolve disputes. When it is no longer needed, we securely delete or anonymise it.

11. How we protect your information

We take appropriate technical and organisational measures to protect personal information against loss, misuse, and unauthorised access or disclosure. No method of transmission or storage is completely secure, but we work to safeguard your information and to respond appropriately to any incident.

12. Your rights

Depending on your location and applicable law, you may have the right to access the personal information we hold about you, request correction of inaccurate information, request deletion, object to or restrict certain processing, withdraw consent where processing is based on consent, and, in the UK, request data portability. To exercise any of these rights, please contact us using the details in section 18.

If you are not satisfied with how we handle your information, you may lodge a complaint with the Information Regulator (South Africa) or, in the United Kingdom, the Information Commissioner’s Office (ICO).

13. Direct marketing

We will only send you marketing communications where we are permitted to do so. You can opt out at any time by using the unsubscribe link in our emails or by contacting us.

14. Children’s privacy

Our website and services are intended for businesses and professional audiences. We do not knowingly collect personal information from children.

15. Third-party links

Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their policies before providing any personal information.

16. Changes to this policy

We may update this policy from time to time. The latest version will always be available on our website, with the effective date shown above.